Refund policy

RETURN & REFUND POLICY

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Effective date: September 30, 2024

 

www.energizergenerators.com is operated by Midland Power Inc.. Throughout the site, the terms “we”, “us” and “our” refer to Midland Power Inc..

All returns MUST be authorized by Midland Power Inc. prior to returning. Email us at support@midlandpowerinc.com or call us toll free at 1-877-528-3772. Please include your order number and reason for return.

We offer a 15-day return on unused products, products damaged in shipping, or products authorized by Midland Power for return under warranty. *Note: a gas powered unit is considered used once oil or gas has been added and is no longer eligible for return.

All items considered for refund or exchange must be returned in "as new" unopened condition, fully functioning, free of visible marks, scratches or defects, complete with all accessories and packaging materials.

The 15-day time window begins on the date of delivery (when you receive your item). Requests for a return/refund must be received & documented inside this 15 day period.

 

REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

We will not refund any return shipping charges unless we made an error in order processing or in the case of a defective product. We are not responsible for any damage that may occur during shipment to the item(s) you are returning. For your own protection, you may wish to send your return by insured parcel post or courier. All refunds will be credited to the Visa or MasterCard credit card used in the original purchase. We will make every effort to process your refund quickly, however; some refunds may take as long as 3-4 weeks to process. You will be notified of your refund by e-mail.

Your shipment will be checked upon receipt. Any shortage of merchandise or damage to the product will be reported to you within 15 days.

Shipping, duty, brokerage and insurance charges are non-refundable.

 

SALE ITEMS

Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

 

SHIPPING

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund if a prepaid label is requested.

Federal law requires any item to be completely drained of gas, oil, or other flammable liquids prior to shipping.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

All On-line returns/refunds are subject to inspection and exchange approval.

We reserve the right to modify the terms and conditions of our return/refund policy from time to time without notice.

 

RESTOCKING FEE

A restocking fee of 10 percent will be charged on any returned and/ or exchanged power equipment, batteries or accessories unless defective or prohibited by law.